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A complete and personalised hotel reservation service using our GDS to provide a choice of over 100,000 properties worldwide to source hotels, check rates and availability. Our personalised service includes holding options, booking bedrooms, conference and meeting rooms, day rooms, early check-in or late check-out, special requests, visas, transfers, car hire, fast-track options and more.

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Privacy policy

Please read this privacy policy carefully

  1. Our privacy statement

    The protection of your personal data is of great importance to Kuoni Travel Investments Ltd. (“Company”), and its affiliates (together, the “JTB Europe Group”) as well as to JTB Corporation and its affiliates (together, the “JTB Group”). This privacy policy (the “Privacy Policy”) therefore intends to inform you about how the Company, a Swiss company active in the provision of travel services, acting as data controller, and the JTB Europe Group, collect and processes your personal data that you submit or disclose to us. We also act as data processor when we process your personal data received or obtained through third-parties. We process this personal data in accordance with the applicable EU and Member State regulations on data protection, in particular, the General Data Protection Regulation No 2016/679 (the “GDPR”).

    We encourage you to read this Privacy Policy carefully. If you do not wish your personal data to be used by us as set out in this Privacy Policy, please do not provide us with your personal data. Please note that in such a case, we may not be able to provide you with our services, you may not have access to and/or be able to use some features of the Website, and your customer experience may be impacted.

    If you have any queries or comments relating to this Privacy Policy, please contact dpo@jtb-europe.com.
  2. How do we use your personal data?

    We will always process your personal data based on one of the legal basis provided for in the GDPR (Articles 6 and 7). In addition, we will always process your sensitive personal data, for example, concerning your trade union membership, religious views, or health condition, in accordance with the special rules provided for in the GDPR (Articles 9 and 10).

    We may collect and process your personal data for the purposes set out below and disclose your personal data to the JTB Europe Group affiliates and JTB Group affiliates for business purposes and also to companies and our service providers who act as ‘data processor’ on our behalf. These purposes include:

    a. Fulfilling the contract with you and legal obligations (Articles 6(1)(b) and (c) of the General Data Protection Regulation (“GDPR”): In order for you to travel abroad, it may be mandatory as required by government authorities at the point of departure and/or destination to disclose and process your personal data for immigration, border control and/or any other purposes. Also we need to provide airlines/accommodation providers with your name, passport number, contact details, and other related information in accordance with their terms and conditions. If you do not provide us with this personal data, we might not be able to offer our services to you.

    b. Fulfilling your and our legitimate interests (Article 6(1)(f) of the GDPR): Where it is in both your and our benefit that we further process your personal data as part of our business administration, maintaining service quality, customer care, business management, risk assessment/management, security, and operation purposes.

    c. Consent: For marketing purposes and other similar data processes that may require your authorization for their processing (Article 6(1)(a) of the GDPR). We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your personal data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we used to collect your data.

    d. Explicit consent (Article 9(2)(a) of the GDPR): Information which is considered to be ‘sensitive personal data’ under the GDPR. This personal data might include information necessary to arrange bookings and travel plans, including your allergies, disabilities, and other relevant health information. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent.

    We will process your data for these specified, explicit and legitimate purposes, and will not further process the data in a way that is incompatible with these purposes. If we intend to process personal data originally collected for one purpose in order to attain other objectives or purposes, we will ensure that you are informed of this. We will keep your personal data for as long as it is necessary for us to comply with our legal obligations, to ensure that we provide an adequate service, and to support our business activities (Article 5 and 25(2) GDPR).
  3. What types of personal data do we use?

    For the purposes specified under this Privacy Policy, we will process the personal data specified above and other personal data as specified to you in our specific information notices.

    We can obtain such personal data either directly fr om you when you decide to communicate such data to us (i.e., when you fill in forms or provide it to us by e-mail) or indirectly (when you provide us the information via a third party, like a travel agent). We ensure that the personal data processed is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
  4. How do we share your personal data?

    We may share your personal data with JTB Europe Group affiliates, JTB Group entities and with third parties in accordance with the GDPR. Where we share your data with a data processor, we will put the appropriate legal framework in place in order to cover such transfer and processing (Articles 26, 28 and 29). Furthermore, where we share your data with any entity outside the EEA, we will put appropriate legal frameworks in place, notably controller-to-controller (2004/915/EC) and controller-to-processor (2010/87/EU) Standard Contract Clauses approved by the European Commission, in order to cover such transfers (Articles 44 ff. GDPR).

    Strategic Partners

    Your personal data may be transferred to, stored, and further processed by strategic partners that work with us to provide our products and services or help us market to customers. Your personal data will only be shared by us with these companies in order to provide or improve our products, services and advertising, as appropriate. If necessary, consent will be requested fr om you.

    Service Providers

    We share your personal data with companies which provide services on our behalf, such as hosting, maintenance, support services, email services, marketing, auditing, fulfilling your orders, processing payments, data analytics, providing customer service, and conducting customer research and satisfaction surveys.

    Corporate Affiliates and Corporate Business Transactions

    We may share your personal data with all Company’s affiliates. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.

    Legal Compliance and Security

    It may be necessary for us – by law, legal process, litigation, and/or requests fr om public and governmental authorities within or outside your country of residence – to disclose your personal data. We may also disclose your personal data if we determine that, due to purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate.

    We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

    Data Transfers

    Such disclosures may involve transferring your personal data out of the European Union, such as the United States, Japan, Singapore and India. Such transfer may take place for the purposes of providing you customer services, executing your reservation with suppliers (e.g., airlines, hotels), and providing you with services at your place of destination. For each of these transfers, we make sure that we provide an adequate level of protection to the data transferred, in particular by entering into standard contract clauses as defined by the European Commission decisions 2001/497/EC, 2002/16/EC, 2004/915/EC and 2010/87/EU.

    We will not use your personal data for online marketing purposes unless you are our customer, or you have expressly consented to such use of your personal data. You can change your marketing preferences at any time by contacting us as detailed below.
  5. Our records of data processes

    We handle records of all processing of personal data in accordance with the obligations established by the GDPR (Article 30), both where we might act as a controller or as a processor. In these records, we reflect all the information necessary in order to comply with the GDPR and cooperate with the supervisory authorities as required (Article 31).
  6. Security measures

    We process your personal data in a manner that ensures their appropriate security, including protection against unauthorised or unlawful processing, accidental loss, destruction or damage. We use appropriate technical or organisational measures to achieve this level of protection (Article 25(1) and 32 GDPR).

    We will retain your personal data for as long as it is necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
  7. Notification of data breaches to the competent supervisory authorities

    In case of breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed, we have the mechanisms and policies in place in order to identify it and assess it promptly. Depending on the outcome of our assessment, we will make the requisite notifications to the supervisory authorities and communications to the affected data subjects, which might include you (Articles 33 and 34 GDPR).
  8. Processing likely to result in high risk to your rights and freedoms

    We have mechanisms and policies in place in order to identify data processing activities that may result in high risk to your rights and freedoms (Article 35 of the GDPR). If any such data processing activity is identified, we will assess it internally and either stop it or ensure that the processing is compliant with the GDPR or that appropriate technical and organisational safeguards are in place in order to proceed with it.

    In case of doubt, we will contact the competent Data Protection Supervisory Authority in order to obtain their advice and recommendations (Article 36 GDPR).
  9. Your rights

    You have the following rights regarding personal data collected and processed by us.

    – Information regarding your data processing: You have the right to obtain from us all the requisite information regarding our data processing activities that concern you (Articles 13 and 14 GDPR).

    – Access to personal data: You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, wh ere that is the case, access to the personal data and certain related information (Article 15 GDPR).

    – Rectification or erasure of personal data: You have the right to obtain from us the rectification of inaccurate personal data concerning you without undue delay, and to complete any incomplete personal data (Article 15 GDPR). You may also have the right to obtain from us the erasure of personal data concerning you without undue delay, when certain legal conditions apply (Article 17 GDPR).

    – Restriction on processing of personal data: You may have the right to obtain from us the restriction of processing of personal data, when certain legal conditions are met (Article 18 GDPR).

    – Object to processing of personal data: You may have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you, when certain legal conditions are met (Article 21 GDPR).

    – Data portability of personal data: You may have the right to receive your personal data in a structured, commonly used and machine-readable format, and have the right to transmit those data to another controller without our hindrance, when certain conditions are met (Article 20 GDPR).

    – Not to be subject to automated decision-making: You may have the right not to be subject to automated decision-making (including profiling) based on the processing of your personal data, insofar as this produces legal or similar effects on you, when certain conditions are met (Article 22 GDPR).

    If you intend to exercise such rights, please refer to the contact section below.

    If you are not satisfied with the way in which we have proceeded with any request, or if you have any complaint regarding the way in which we process your personal data, you may lodge a complaint with a Data Protection Supervisory Authority.
  10. Children

    Our products and services are primarily directed at adult customers. However, we may knowingly collect and process personal data on children under sixteen (16). On these occasions, we will take account of this event when processing the personal data of children and implementing the legal basis for such processing. For example, wh ere the processing of personal data of children is based on their consent, we will seek the consent of parents, tutors, or other adults holding parental responsibility over children.
  11. Links to other sites

    We may propose hypertext links from the Website to third-party websites or Internet sources. We do not control and cannot be held liable for third parties’ privacy practices and content. Please read carefully their privacy policies to find out how they collect and process your personal data.
  12. Updates to privacy policy

    We may revise or update this Privacy Policy from time to time. Any changes to this Privacy Policy will become effective upon issuing of the revised Privacy Policy. If we make changes which we believe are significant, we will inform you through the Website to the extent possible and seek your consent wh ere applicable.
  13. Contact

    For any questions or requests relating to this Privacy Policy, you can contact us by email dpo@jtb-europe.com.
    The contact details of the Data Protection Officer are as follows:
    Email: dpo@jtb-europe.com
    Phone: +41 44 325 21 11
    Physical Address: Kuoni Travel Investments Ltd.
    Attn. of Data Protection Officer
    Elias Canetti-Street 2
    8050 Zürich
    Switzerland

Tax strategy

Introduction

This tax strategy applies to Kuoni Travel Investments Ltd. (“Company”), and its affiliates* (together, the “JTB Europe Group”). This tax strategy intends to inform you about how the JTB Europe Group manages its tax position, as well as its relationship with the tax authorities and other relevant bodies.

The JTB Europe Group has a tax policy based on the following key areas.
• Integrity in Compliance and Reporting
• Controlling and managing tax risks
• Business Partnering
• Sustainable financial results focussing on the long term

Governance and tax risk management

The JTB Europe Group’s obligation is to pay the amount of tax legally due in any territory in accordance with rules set by governments. A proactive, rather than reactive, approach is used.

Due consideration is given to JTB Europe Group’s reputation, brand, corporate and social responsibilities when considering tax initiatives or taking tax positions. Compliance with all relevant legal disclosure and approval requirements is adopted and all information is clearly presented to the tax authorities or other relevant bodies, as appropriate. Openness, honesty and transparency is paramount in all dealings with the tax authorities and other relevant bodies.

The JTB Europe Group has clearly outlined the responsibilities and mandates of the different functions, including the local and regional heads of finance and the head of tax, together forming the tax function.

The tax function is involved in the planning, implementation and documentation for:
• All business or share acquisitions and disposals
• All changes in corporate/legal structure
• All cross-border financing arrangements
• All significant business transactions
• All cross-border trading arrangements
• All significant new processes affecting tax compliance

On all projects the required approvals and procedures detailed in the group’s finance manuals and internal regulations will be complied with.

There are procedures in place where the level of authorisation and decision making is dependent on risk assessments, taking both financial and reputational risks into consideration. The tax function aligns the tax obligations with the business operations as they change in order to provide sustainable financial results focussing on the long term.

The Tax Policy is approved by the Board of Directors, and is applicable from July 4th 2018, for the fiscal years 2018 and onwards.
This publication complies with Schedule 19 UK Finance Act 2016.
*including those domiciled in the UK

JTB Europe Privacy Notice

All companies of the Kuoni/Tumlare and Europamundo group of companies are owned and controlled by Kuoni Travel Investments Ltd which has its registered offices at 2 Elias-Canetti Street, CH-8050 Zürich, Switzerland (the “JTB Europe”). JTB Europe is part of the group of companies owned and controlled by JTB Corporation which has its registered offices at 2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo, Japan (the “JTB”). The JTB Europe group of companies and JTB group of companies offer travel and destination management services worldwide. This Privacy Notice is issued to you, Data Subject, on behalf of the JTB Europe and JTB Group and all their affiliates (jointly, “we” and “us”), which control and process your personal data in the way described below.

  1. Legal basis and purpose

    As per Article 6(1)(f) GDPR, we hereby inform you that we use your personal data for the purpose of providing you our services.

    Your personal data may be converted into statistical or aggregated data which cannot be used to identify you and then used to produce statistical research and reports. This aggregated data may be shared and used in the ways described above.
  2. Retention periods

    We keep your personal data as long as there is a statutory or legal requirement to do so or in order to provide the aforementioned services to you. For accounting or auditing purposes we may retain your personal data for a period of time after our direct business dealings have ended.
  3. Data storage and transfer

    We store your personal data on systems located within the European Economic Area (EEA), which comprises the Member States of the EU, Norway, Iceland and Lichtenstein, as well as outside the EEA.

    Furthermore, we may share your personal data with companies within the JTB Europe and JTB group of companies as well as with other companies which may be located within or outside the EEA and provide travel services such as hotels, restaurants, coach and transfer services, airlines and travel booking services as well as business process services such as IT Hosting and Invoicing Services, all related to the provision of the services indicated above. Where a company is located outside the EEA, we have implemented Standard Contract Clauses to oblige the company to use your personal data fairly and legally.
  4. Prior consent

    Where we require access to your Personal Data that GDPR considers Sensitive, we will seek separate explicit consent from you prior to obtaining that data.
  5. Your rights

    As a customer you have a number of rights among them: the right to request access to your personal data, to have it corrected or deleted, and the right to object to our processing of your personal data. For further information on these rights please refer to our Privacy Policy:

    Online link to Privacy Policy: https://www.kuoniglobaltravelservices.com/privacy-policy.asp

    If you require assistance or further information about how your personal data is used by us then contact our Data Protection Officer via email: dpo@kuoni.com

    If you are not completely satisfied with how personal data request was handled then you may contact your local Data Protection Supervisory Authority.

Cokies Policy

What are cookies?


Cookies are small text files which are placed on your computer or mobile phone when you visit a website. They are widely used in order to make websites work or to work more efficiently and can be used to provide information to the owners of the site.

You can find more information about cookies and how to manage them on your computer at: www.allaboutcookies.org.

    We may use the following types of cookies

    Essential cookies: These cookies are necessary for our website to function. They include, for example, cookies that enable you to log into secure areas of our website, and to use online forms.

    Analytical cookies: These cookies enable us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

    Third party cookies: These cookies sent to your computer from a domain that is not managed by us, but by another entity that processes data obtained through cookies. For example, we use Google Analytics cookies to measure the traffic in our website. See below table for the list of Third Party Cookies used on this website.

    Third Party Privacy Policy/Cookie Policy
    Google Analytics     https://www.google.com/intl/en/policies/privacy/

    Please note that if you block cookies, your experience on our website may be impacted as we may then not be able to provide you with full access to all functionalities and contents of our website.

    By continuing to use the site, you are agreeing to our use of cookies.

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